Getting support

Do you need help with at particular page of your NetStorm product? Please click any button, menu or link that indicate help resources at that page, to be transferred to the corresponding page in the help library
Customers with service agreements are entitled to all support resources. Please log in, if your user name is not already displayed in the upper left corner, to access the entire support section. Browse the menus or use the search field below. Note that you typically will find results both from the library or forums, each of them are useful in their own way (respectively how-to's and special issues)
If you still can't find help, or the nature of your request suggests otherwise, please proceed using the following directions.
Consider using the forums to post your question. The forums are managed by NetStorm support personnel, meaning that we will respond just as quick as to your e-mails. Users of other companies may also respond and come up with even more ideas. Besides, questions relevant to most users does not count down the volume of your service guarantee.
Do not hesitate in contacting the helpdesk directly using support@netstorm.no (keep "preferred contact" in copy if you'd like), or by phone +47 22204575.
If urgent, please tick "High priority" on your mail before sending. That will avoid any confusion regarding the nature of the request, and we will consider providing quicker partial solutions along the road, in cases where a comprehensive handling will require some time.
E-mail or phone calls to our support department will be answered by the person that is first available. If we can't answer the phone right away, please send an e-mail or leave a message, and we will get back to you in a short while.
Regular office hours are 07:30-15:30 UTC (08:30-16:30 in Norway).See our readiness policy.

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Help on searching

Write complete words for what you are searching. For example, "ship" does not return the results that "shipview" would.
Writing more than one keyword will usually narrow the search.
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