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Source: http://www.netstorm.no/Products/topview/license.aspx
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TopView general license agreement

The TopView license of use template, and surrounding material applies to the entire TopView product range: ShipView, RangeView, StoryView, PrimeView and PointView. Here's the templates for our standard agreement:

For new customers the test agreement gives the necessary mutual assurance. It will be required for test-only purposes unless covered by other agreements:

Notation in templates: Text replacement areas are enclosed in double brackets (e.g. [[text]]). Your final contract will have your organization name, your selected product edition, your fees, and possibly other selected options.

Agreement division: To navigate easier, please observe the 4 sections in the contract template:
  1. Definitions used in the agreement
    Contains definition of terms, just to ensure consistent and accurate expressions in the sections to come. It is really not long and will make things a lot easier to read and understand, in the license of agreement and any addenda.
  2. Scope of the agreement
    Summarizes what you get.
  3. Cost of the agreement
    Specifies what you will have to pay.
  4. Implementation of the agreement
    Specifies how the contract should be interpreted in daily use, with necessary details. It will list responsibilities both for the provider and for the customer. This section will more precisely enlist the content and meaning of the two previous sections.


Optional agreement extensions

These are samples of addenda used with customers. Each will mean some extra cost. Please ask for details if you think it is right for you, at any time before or after entering a license contract.

  • Remotely managed hosting services
    NetStorm can perform installations and upgrades on a TopView server on your own network, using remote management tools of several choices. We may also agree on other server maintenance, like database administration etc.
  • Hosting agreement for enhanced services
    For example, you may want us to set up and administer production and upgrades with a third party web application host.
  • Extended user support
    Regular guiding on use is not covered by the service agreement, except for cases of system maintenance needs or accidentally missing common documentation. Should users still prefer guiding, over reading and trying, you may want to consider an agreement in advance, as it is far less expensive per hour.

Frequently asked questions on using license agreement

The agreement is meant to be a tool within the system, for everybody's use. It is meant to be assuring and easy to read, from the buyers and users point of view. It should allow for the best use and optimum results for your organization, requiring little assistance from technical or juridical personnel.
While the agreement should have "your direction" all the time, we would still like to point out the full advantages and practical meaning of some sections.

The IT guys said we should ask for our preferred form based "contract of IT delivery"

NetStorm recommends that you use such standardized form or template based contracts as a guideline when checking our contract. Maybe your organization even has a checklist to use instead of the templates.

We feel that it is important that NetStorm is the one offering you an agreement, since we are offering the product, not vice versa. Otherwise your organization would find it hard to see and utilize what we offer, to the full extent.

Upgrades

Maintenance upgrades are free. All other upgrades, i.e additional functions upgrades between product editions, are "loss-free". You pay the price less what you already have paid. For example, buying the standard edition, and later deciding to upgrade to the same generation enterprise edition, means that you only will have to pay the amount in difference.


Why do we need the "test agreement"?

We know form all our experience that your product evaluation (i.e. testing TopView) is much more efficient if we can give you access to some of our "business secrets" in documentation etc. Also, it assures that you can safely send us sample reports revealing some company information, to get pinpoint advice on use and functional coverage, for your precise needs. While you may "anonymize" a spreadsheet report by changing titles and names, which is a good idea anyway, some information is usually left. Your safety advisors may dislike it, unless covered by an agreement.
You would quite soon come to one of the points mentioned. So we think it is best to take care of the test agreement at once.


License agreements and history of product names

Products evolve, and so does the need for meaningful naming of product names, editions and additions.
A signed license agreement states the exact name of the product and extras that you have purchased. As you in addition to maintenance fixes are offered both free (steady improvement and some functional additions) and paid (significantly bigger feature package) upgrades, you will eventually use a product that is named more or less different from the agreement.

This section is a summary describing "what you got and what you paid for", with historical versions of the TopView products, and how you can look up and compare old features in new product versions.

The simple principle is that "you always keep what you already paid for". While this seems obvious, and we all want it that way, care must be taken when migrating to updated versions. New versions usually include more functionality, different functionality or improved functionality, usually in a mix.

Improved functionality is always welcome, and please note that we never have had a single incident were different functionality has posed a problem to users

ShipView

Enterprise/3 or E3 is the base enterprise edition, named by numbers just for our convenience. E3 includes at least the same functional content as the "Enterprise Edition" (without number) of previous ShipView versions.