Source: http://www.netstorm.no/Products/hosting/sla.aspx
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NetStorm Hosting: Service Level Agreements

With the NetStorm Hosting Service you will choose a Service Level Agreement (SLA) from the list to the left.
Here you will see what you get. In detail.

    In the menu list, the next SLA (higher number) is an improvement over the previous. Differences and additions of features are presented accumulating. Please click to see details for each level, beginning with SLA 1.

    If you still don't know exactly what you need, the best choice might simply be SLA 1. It's a safe, fast and inexpensive. All levels, from SLA 1 and up, are fully professional levels.

    Please contact us for further assistance.