Source: http://www.netstorm.no/Company/Contact/Whitelist.aspx
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Make sure you are getting e-mail from us!

Many email programs will block email that fits the criteria that they define as Spam or Junk email. While this can sometimes be helpful, mail that you might be expecting from Ilium Software could get accidentally blocked by your email program's spam filters.

To prevent this from happening, you will need to put NetStorm AS on your safe list of addresses to guarantee that you receive our emails. Some email programs refer to this as "whitelisting" or a "safe or trusted sender list." If you cannot find this option in your email program, or do not know how to add us to your list, please review your email program's help documents for more information.

Some programs require just the domain name to be placed in the Address Book. In that case, you would need to add:

  • netstorm.no.

If you need to add addresses, please try the following:

  • *@netstorm.no

The asterisk at the beginning allows any address from Ilium Software to be placed in your whitelist. If this does not work, the individual addresses are:

If you were expecting an email from NetStorm prior to whitelisting us, and did not receive it in your Inbox, you may want to check your Junk mail folders to see if it was delivered there by your spam filter. Adding NetStorm to your safe or trusted sender's list ensures that you receive all emails from us that you might be expecting, such as support responses and purchase confirmations.

Make sure we are getting e-mail from you!

You should normally never have to worry as we enter your companys domain (*@yourcompany.com) for all our customers, and all that have been in contact with us regarding our products.

However, should you send an urgent support request from another address ([email protected]), it may under unfortunate circumstances be delayed. If you know that you will be using other sending addresses, please consider sending them to us for whitelisting. (if stuck, use our web form to alert us)